Part of International Conference on Representation Learning 2025 (ICLR 2025) Conference
Yifei Ming, Senthil Purushwalkam, Shrey Pandit, Zixuan Ke, Xuan-Phi Nguyen, Caiming Xiong, Shafiq Joty
Ensuring faithfulness to context in large language models (LLMs) and retrieval-augmented generation (RAG) systems is crucial for reliable deployment in real-world applications, as incorrect or unsupported information can erode user trust. Despite advancements on standard benchmarks, faithfulness hallucination—where models generate responses misaligned with the provided context—remains a significant challenge. In this work, we introduce FaithEval, a novel and comprehensive benchmark tailored to evaluate the faithfulness of LLMs in contextual scenarios across three diverse tasks: unanswerable, inconsistent, and counterfactual contexts. These tasks simulate real-world challenges where retrieval mechanisms may surface incomplete, contradictory, or fabricated information. FaithEval comprises 4.9K high-quality problems in total, validated through a rigorous four-stage context construction and validation framework, employing both LLM-based auto-evaluation and human validation. Our extensive study across a wide range of open-source and proprietary models reveals that even state-of-the-art models often struggle to remain faithful to the given context, and that larger models do not necessarily exhibit improved faithfulness. Code is available at: https://github.com/SalesforceAIResearch/FaithEval.